Account Manager- Processor Team Lead

Posting Description Surety Account Manager, Processor Team Lead Summary The Surety Account Manager is responsible for managing client relationships, overseeing surety account service activities, and providing leadership and direction to the Surety Processing team. This role serves as the primary point of contact for clients, carriers, and internal stakeholders while ensuring the accurate and timely issuance, renewal, and servicing of surety bonds. The Surety Account Manager drives operational excellence through workflow management, quality control, staff development, and process improvement while delivering exceptional client service and maintaining strong carrier relationships. Essential Duties and Responsibilities Develop and maintain strong relationships with clients, surety carriers, producers, and internal business partners. Participate in client meetings and provide consultative support regarding bond programs, renewals, and service needs. Lead the review of surety proposals, bond documentation, renewal information, and carrier source documents for accuracy and completeness. Oversee the day-to-day operations of the Surety Processing team, including workflow distribution, prioritization, and quality assurance. Provide guidance, training, and mentorship to surety processors to support performance, productivity, and professional development. Monitor departmental service standards and ensure timely completion of bond issuance, renewals, endorsements, cancellations, and rein