Sr. Specialist, Client Delivery - Incent

The Sr. Specialist provides support to local channel partners and their advertising partners through thought leadership, a strong understanding of the client’s strategic priorities and key business objectives, a thorough understanding of each program’s guidelines, basic knowledge of traditional and digital media, and expertise in both program administration and customer service. This role is critical to our global client and customer success and each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, identification of potential risk and issues, being the voice of the customer, and providing excellent customer service. Duties/Responsibilities: Work with a wide range of clients and customers (primarily via phone, chat, and email) to understand their marketing needs and resolve escalations independently Maintain accurate profile and communication records with proactive reporting tied to support and actions provided Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation Review marketing materials submitted by customers against an established set of guidelines and brand standards to determine eligible cost for reimbursement Work with customers to increase participation, engagement rates, and content performance on all applicable platforms Lead partnershipsby serving as a liaison with internal teams Collaborate with team Partic