Customer Care Specialist

ABOUT ANSERVE: The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints. The person in this role holds a wide range of responsibilities, including but not limited to, managing client inquiries, scheduling appointments, and assisting with various script related tasks. The Customer Care Specialist is expected to handle each interaction with care, professionalism, and a strong attention to detail. This position is fully remote. Mission: To build a great company with compassionate people & achieve amazing results COMPENSATION AND BENEFITS: We believe that our employees and our culture are the foundation of the work that we do. The base compensation range is $15.92 - $16.20 per hour. 401k with up to 4% Employer match Health Premium covered generously Dental, Vision, Accident, Critical Illness. Generous PTO package Tuition Reimbursement Referral Bonus Professional Training Environment Work with an Award-Winning Team Flexible Working Conditions A Family-Owned Company Advancement Opportunities Manager Development Programs Monthly Rewards/ Incentives Biannual Industry Rewards COMPUTER REQUIREMENTS: · Must have your own PC/Laptop (Windows 10 or 11) with at least 8GB of RAM storage (Chrome books, Mac PCs not accepted), wired USB headset, webcam, and high speed internet access. JOB PURPOSE: As a Customer Care Specialist, you will be the first point of contact for our callers, providing exce