Technical Account Manager

About AMMP AMMP builds software for the renewable energy sector: AMMP OS, the operating system for renewable energy portfolios. Developers, EPCs, asset owners, O&M providers and finance teams use it to monitor, operate and report on their sites. It connects 30+ inverter, battery and meter brands and covers 10,000+ sites in 35+ countries, many of them multi-vendor fleets. We build the product with our customers, and their day-to-day problems set the roadmap (a missed outage, a savings report that takes a week to compile). In 2026 we launched Ray, an AI coworker that sits in Teams or Slack and answers questions about a customer's fleet in plain language. We're a small team, working remotely. What you'll do Onboarding (roughly 40% of your time) Run kickoff calls and collect what we need from each customer: site lists, vendor API credentials, PV orientation, target yield from PVsyst or Helioscope. Set up new organisations and assets in AMMP OS; connect vendor APIs, and data source selection. Configure and manage AMMP OS platform tailored to the customer's operation Test end to end before handover, then invite users and set their permissions. Work closely with other teams including but not limited to Software and Product Team. Adoption and account health Track feature adoption and a health score for each account; we have a framework drafted and need someone to run it. Run quarterly check-ins with key accounts. Train users when adoption drops below target. Spot expansion: more