Senior Operations Manager

Position Summary Amerit Fleet Solutions , one of the leading fleet maintenance companies in the U.S., is seeking an experienced, inspired and mission-driven Senior Operations Manager to join our growing team! The Senior Operations Manager is responsible for overseeing service operations. This is a remote position that may require up to 40-50% travel. This role involves a multi-faceted approach to maintenance, customer service and account management. The SOM will have a strong background in operations as well as maintenance/fleet management. The scope of responsibilities will be the management and oversight for fleet managers and local administrators, across multiple regional sites, that will encompass teams of mechanics. The SOM will oversee the day-to-day operations for the entire region and serve as the account manager. As the account manager the SOM will ensure and coordinate items like billing inquiries, monthly close out, reporting monthly metrics such as PM/DOT and other KPI data, to include SLA’s, EHS and safety for the region. The SOM will be a direct conduit for all customer inquiries and feedback, to include monthly surveys, as well as host weekly and monthly meetings. Candidates should have a strong and diverse background in diesel repairs; servicing a large fleet of heavy-duty trucks, trailers and equipment. We are looking for an experienced self-starter with excellent leadership and communication skills. Success will be based in uptime and readiness of the custom