Senior Manager, Membership Operations

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This position resides within Cencora's specialty GPO business unit and leads a team of five Membership Analysts responsible for post-onboarding membership data quality. The team identifies and resolves discrepancies that can affect member access, partners with pharma manufacturers to keep membership processes aligned, manages roster and inquiry queues to meet SLAs, and produces membership reporting that drives decisions. This role sets team priorities, owns performance metrics, and builds new processes as the business and partner needs evolve. Team Leadership Lead, coach, and develop a team of five analysts: set objectives, give regular feedback, manage performance, and identify career development needs. Manage workload, prioritization, and capacity across the team to meet deadlines and service commitments. Report team performance, risks, and results to senior leadership and recommend solutions. Membership Data Quality Oversee ongoing review of membership data after onboarding to detect discrepancies that could impact member access. Direct root-cause analysis and remediation of data issues,