Product Implementation & Customer Success Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details The Customer Success & Product Adoption Manager is responsible for leading customer onboarding, product implementation and adoption initiatives to ensure customers achieve maximum value from our solutions. This role acts as the bridge between customers and internal teams, driving successful deployments, improving customer experience, increasing adoption and supporting long-term retention and growth. Working cross-functionally with Product, Sales, Operations and Support teams, you will ensure a seamless customer journey from implementation through ongoing success. Key Responsibilities Lead customer onboarding and product implementation projects, ensuring successful and timely deployment. Develop and execute customer success plans focused on adoption, engagement, retention and value realization. Partner with customers to define business objectives, success criteria and implementation requirements. Act as the primary point of contact during implementation and post-launch phases. Collaborate with Product, Sales, Technical and Support teams to resolve issues and improve customer outcomes. Mon