Bilingual Caseworker

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details: This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Responsibilities: Provide a primary point of contact for customer calls, emails, and inquiries (i.e., associates, managers, candidates, dependents) to answer questions, resolve issues, and handle requests related to broad HR processes and systems. Log questions and requests, communicate resolutions, and update records using case management tools. Follow up with customers and conduct additional research as necessary. Maintain communication with the customer until the request is resolved, including providing status updates and resolution details.