Bilingual Caseworker / Gestionnaire de Cas, Bilingue

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details: This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Responsibilities: Management of assigned projects and/or cases. Adherence to general company processes. Telephone assistance. Implementation of call center programs, including providing telephone support to patients, professional organizations, and healthcare funding bodies. Current helplines focus on funding and access issues, including private, public, and special access programs as well as compliance programs. Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, and monitoring of treatment discontinuation or adjustments.