IT Help Desk

AmeriSave is currently hiring a Help Desk professional to join our IT team. The ideal candidate is someone who is driven and passionate about playing a key role in our company’s growth. Candidates must be detail oriented with strong written and verbal communication skills. Responsibilities: Provide tier 1 level technical and procedural assistance via phone, email and chat Diagnose and resolve technical hardware and software issues Research issues using available information resources Implement issue resolution and/or advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Redirect problems to tier 2 and tier 3 level support as required Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes and updates Assist senior IT staff as needed Requirements: Bachelor’s degree preferred; some college coursework required Working knowledge of Windows 11 Working knowledge of Microsoft O365 suite Ability to assist others with complex issues in a professional manner Learning and initiative skills Strong problem analysis and problem-solving skills Attention to detail Excellent written and verbal communication skills High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use). **Please note that