Financial Aid Advisor

Financial Aid Advisor American Public University/American Military University The Financial Aid Advisor is responsible for providing phone-based financial aid support and counseling services to students attending American Public University or American Military University (APU/AMU). This role functions in a call center type of environment and is heavily focused on providing a high level of customer service. Financial Aid Advisors will spend the majority of their workday engaged in inbound phone-based activities. Responsibilities: Conducts inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid Provides a high level of customer service, ensuring that the student is packaged with funding to access courses and pursue degree completion Actively engages in problem solving and regularly works with basic math skills to review financial aid package information to ensure correct processing. Seeks out opportunities to enhance the student experience and promote high-quality service Leverages financial aid and student databases to performs research while on phone calls to assist students and parents through the financial aid cycle in real time Ensures daily duties are met within established Service Level Agreements and remains flexible to daily workflow as a result of staffing and business needs Consistently meets department quality and productivity metrics Collaborates with other University departments including Admissions, Advising &