AFIBL Life DCS Customer Service Representative

‎ Review, process and respond in a timely manner to moderate to complex inquiries, covering a large variety of life insurance products and annuities, from internal and external Customers, including individual policy holders, Department of Human Services, etc., utilizing multi-channel communications, superb verbal and written communication skills, good judgment and analytical skills for research and resolution, specific attention to detail, accuracy, and timely handling in accordance with the business units operating practices, administrative procedures, applicable regulatory and insurance laws, and demonstrates a proactive approach for problem solving and resolution. Handles moderate to complex work assignments, working independently with minimal guidance and effectively under pressure in a fast paced environment, determines accurate application of existing processes and procedures, and able to multi-task and switch back and forth from work flow task assignments to phone calls. Utilizes experience and expertise in specific processing areas in order to handle assigned work tasks within established turnaround times, ensures Customer data is handled securely and confidential while meeting or exceeding the Customers' needs in a timely and effective manner. Accurately and concisely documents Customer inquiries, including escalated Customer inquiries, and actions taken within the appropriate administration systems. Acts as a resource for less experienced Colleagues by providing gui