Inside Sales & Customer Retention Specialist
Full-time
US
Oct 29, 2026
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About the Role
Pay Range: Base Salary: $75,000 USD annually, plus commission Target Total Compensation: $100,000–$150,000 annually This role offers a performance-based commission structure designed to reward successful sales results, including new Caseload Manager sales and eligible expansion opportunities within existing customer accounts. Total compensation will vary based on individual sales performance and achievement of commission plan objectives. We’re seeking an Inside Sales & Customer Retention Specialist to help strengthen relationships with existing Caseload Manager customers while growing our customer base. About ODR.com A wholly owned subsidiary of the American Arbitration Association , ODR.com provides fast, fair online resolution for disputes ranging from $5 online purchases to $10,000 medical bill issues. We leverage cutting-edge technology and AI to create enduring resolutions, bypassing costly legal processes. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 401(k) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. About Caseload Manager Caseload Manager is a configurable case management platform built for dispute resolution professionals and organizations. Our software supports real-world workflows across mediation programs, ombuds offices, HR departments, law firms, and other organizations. This is a dual-pu