Case Administrator (Legal Services/Administrative Support)

Pay Range: Charlotte, Miami, San Antonio: $49,000 - $52,000 Atlanta, Buffalo, Dallas: $52,000 - $55,000 Houston, Johnston, RI, Minneapolis: $53,000 - $56,000 Chicago, Philadelphia, Voorhees, NJ: $55,000 - $59,000 Boston: $58,000 - $61,000 New York, NY: $62,000 - $65,000 The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data. ESSENTIAL FUNCTIONS • Manage assigned arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks. • Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases. • Maintains and updates case files, records, and documents in the online case management system (PRISM). • Ensures confidentiality of