Team Lead, Pre-Closing Operations

Key Responsibilities Team Leadership & Employee Development Lead, coach, train, and develop Processing Specialists and Associates. Conduct regular performance discussions, coaching sessions, and quality reviews. Assist with onboarding, cross-training, and workforce planning initiatives. Foster a culture of accountability, collaboration, and continuous improvement. Support employee engagement and retention efforts. Production & Workflow Management Manage daily processing queues and team workloads to ensure timely completion of client deliverables. Monitor pipeline performance, aging reports, and service level agreements (SLAs). Prioritize work assignments and reallocate resources as needed to meet business demands. Escalate operational issues and recommend solutions to improve efficiency. Ensure adequate staffing coverage and business continuity. Quality & Risk Management Perform quality reviews and audits to ensure accuracy and compliance with client requirements. Identify trends, defects, and training opportunities through quality monitoring. Ensure adherence to internal controls, policies, procedures, and regulatory requirements. Partner with management to implement corrective actions and process enhancements. Maintain documentation standards and operational consistency. Client Service & Stakeholder Management Serve as an escalation point for internal and external stakeholders. Support communication with lenders, investors, builders, contractors, and project