Client Success Executive

Client Success Executive (CSE) Altera Digital Health - US Remote At Altera, we believe healthcare technology should empower clinicians rather than burden them. We aren’t just looking for a "digital revolution"; we are focused on the steady, purposeful evolution of healthcare, helping our partners reach the "summit" of what patient care can be through smarter data, seamless interoperability, and human-centered AI. Position Summary The Client Success Executive (CSE) is a strategic partner and advocate for clients, responsible for ensuring their success, satisfaction, and growth. This role blends relationship management, operational execution, and strategic insight to deliver exceptional client outcomes. The CSE works cross-functionally to align internal efforts with client goals, drive performance, and foster long-term partnerships. Core Responsibilities Client Advocacy & Relationship Management Serve as the internal advocate for assigned clients, ensuring their goals and feedback are represented across teams. Build and maintain strong relationships with client stakeholders, acting as trusted advisors to drive client satisfaction and NPS. Serve as the escalation point for client issues, ensuring swift and effective resolution. Strategic Engagement & Planning Lead Strategic Partnership Reviews to assess performance, align goals, and identify growth opportunities. Develop and execute customized success plans based on client segmentation and strategic objectives. Manage qu