Customer Service Specialist

Customer Service Specialist Department : Customer Experience & Operations Location : Remote (US / Headquartered out of Downers Grove, IL) Job Type : Full-Time Pay Range : $42,000 – $52,000 per year About Alter Brewing Company At Alter Brewing Company, we are passionate about brewing exceptional craft beer and creating incredible experiences for our community. From our original brewery and taproom in Downers Grove to our full-service Kitchen & Taprooms in Oak Brook and St. Charles, we pride ourselves on exceptional hospitality, high-quality products, and an inclusive, lively atmosphere. Role Overview We are seeking an enthusiastic, organized, and customer-obsessed Customer Service Specialist to join our team on a fully remote basis. As the primary liaison for guest inquiries, private event bookings, e-commerce support, and loyalty program coordination, you will ensure every customer interaction matches the high quality of our craft lineup. Whether assisting guests with private party reservations, resolving online store orders, or answering taproom inquiries, your mission is to deliver seamless, friendly, and timely support from your home office. Key Responsibilities Respond promptly and empathetically to guest inquiries across email, phone, web forms, and social media channels regarding taproom hours, beer availability, reservations, and general info. Assist the event team by fielding private event inquiries, providing initial pricing/availability details, and maintain