Resident Services Manager

WIL is seeking a Resident Services Manager to connect public housing residents with jobs, training, and services that build economic self-sufficiency. About the Workforce Intelligence Lab (WIL) The Workforce Intelligence Lab (WIL) is an applied workforce research initiative. WIL builds methodology-transparent workforce intelligence, including labor demand signals, occupational and credential pathways, and training-to-employment outcome measures, and works with education, employer, research, and community partners to turn that evidence into grant and sponsored-project collaborations. Learn more: Opportunity type: this is a contingent proposal opportunity in WIL's expert collaborator network, not a funded vacancy. It supports a competitive grant application WIL is preparing; no award has been made, and there is no guaranteed work or funding. If an award proceeds and the staffing model calls for it, WIL may offer a project-based contract or consulting engagement. We will ask before naming you or including your resume in any proposal. What you'll do Lead resident needs assessments and service-coordination plans Connect residents to employment, training, financial-capability, and supportive services Build partnerships with service providers, workforce boards, and community organizations Set up case-management workflows and resident engagement activities Track resident goals, service use, and self-sufficiency outcomes Contribute qualifications and past-performance narrative to WIL