National Support and Referral Line Coordinator - 9 Month Fixed Term Contract

Contract: 9 Month Fixed Term Contract Location: Remote Working Hours: 35 Hours per week 5 over 7 days. Salary: €37,000 This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater. The successful candidate, upon commencing employment, will undergo a comprehensive induction and training programme to ensure readiness for the role's responsibilities and will have the opportunity to make a positive impact on the lives of numerous older people in Ireland. The Support and Referral Line Coordinator will manage and support ALONE National Support and Referral Line Volunteers and form part of the overall Support Services team. Responsibilities Support Coordination Manage and support ALONE National Support and Referral Line Volunteers Complete and manage the weekly/ monthly Volunteer roster Generate weekly and monthly reports for both internal and external purposes Maintain policies and procedures and ensure that they are up to date and relevant Recruitment and retention of volunteers for National Support and Referral Line Training and supervision of Volunteers for National Support and Referral Line Ensure all check in calls for older people who receive the visitation and befriending service are made by NSRL volunteers and logged and escalated as appropriate. Manage the queue of escalations from ALONE volunteers through the BFriend app and Triage requests, closing off on brief interv