Healthcare Call Center Supervisor-Remote

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first.We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Supervisor, Member Experience is dedicated to helping our members navigate their healthcare by collaborating with our inbound call center and directly overseeing the teams that conduct proactive member outreach. Leads and motivates teams that can anticipate the customer need to “surprise and delight,” and will be held accountable to results in service level, member retention and satisfaction, and measures of member engagement. GENERAL DUTIES/RESPONSIBILITIES: 1. Serves as a “subject matter expert” in the health care experience that our members navigate daily for the applicable markets or products in scope 2. Responsible for oversight of team, including subject matter expertise in applicable markets or products in scope 3. Monitors and supervises agent performance and behaviors 4. Devises ways to optimize procedures and keep staff motivated