Head of Customer Success

Location Remote in Europe, ideally Zurich or London. Travels up to 30%. Reports to the CEO. Albatross Albatross builds perception models: AI that understands human behavior and powers product discovery the way a great salesperson does, by observing the customer and adapting in real time. LLMs understand words. We understand behavior. Our models power discovery for 50 million+ shoppers a month. The results are public. Wallapop: +119% homepage engagement, +35% overall engagement. OfferUp: +84% homepage engagement, +20% overall engagement. One platform, four primitives: discovery feed, similar items, playlist, contextual search. A customer goes live in seven weeks. The pipeline is global, we are deployed in 12 countries. About the Job Our results sell Albatross. Your job is to get every customer to them, fast, and turn them into revenue. You own everything after signature: the seven weeks to a live A/B test, the result the customer can measure, the conversion to a long-term contract, the renewal, and the growth after it, use case by use case and marketplace by marketplace. Velocity is the key: a customer who goes live in seven weeks and sees the lift in week eight renews and expands. Until customers see the results, you and your team are the reason they trust us. Maintain that trust and bring them fast to the results. The platform is the product: four primitives, one platform, configured, not coded. You make sure customers use what we built, as designed. Every customer that goes