Senior Technical Account Manager, Microsegmentation

Are you excited to work with innovative security products? Would you like to help our customers get the most out of our cutting-edge solutions? Join Akamai's Enterprise Security Group! Akamai Guardicore is changing the way organizations protect all of their critical assets from advanced threats. Our team is made up of skilled and experienced cybersecurity and data center professionals. We're always eager to welcome new talent who can bring fresh ideas and help us grow. Partner with the best Use your technical expertise to optimize Guardicore, enhancing security with micro-segmentation, ZTNA, and DNS Firewall protection. As a Senior Technical Account Manager, you will be responsible for: Acting as the dedicated technical resource, assisting the customer with platform configuration and use case strategy Advising technical challenges and collaborate with Guardicore's services and support teams to ensure speedy resolution Creating a complete picture of a customer's environment, processes and deployment characteristics Developing a success plan to align with customer objectives, driving value and growth for the customer Advocating for customers by coordinating with product, support, and services teams for long-term success Maintain operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health Do what you love To be successful in this role you will: Have experience in Cyber Security in a customer facing role Demonstrate a working knowledge