Engagement Manager II

Engagement Manager II Does working with cutting-edge technology excite you? Do you thrive in a fast paced and creative environment? Join our prestigious Global Services Team Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and, deliver results enabling them to grow and to succeed. We build trusted relationships through clear communication, honesty and listening to our customers. Partner with the best In this role you will maximize value, retention, and growth throughout the customer lifecycle. You will help build, innovate, and evolve customers' performance and security strategies. Becoming an industry expert, you will be delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus. As an Engagement Manager II, you will be responsible for: Being the strategist and technical advisor to architects and technology leaders of Akamai's Premium customers Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements Being the central point of contact for the customer and lead account team to deliver customer success Responding to escalations when various product, platform or implementation arise and identifying improvements to mitigate future risks Bei