Cloud Support Engineer II

Do you love leading and motivating world class technical support team? Would you like to work across diverse geographies, environments, cultures and technologies? Join our best-in-class technical support team Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We collaborate for excellence, serving Fortune 500 and Government clients. As an expert team, we share knowledge and use feedback to improve products and services. Partner with the best At Akamai, as a Cloud Support Engineer II, lead critical global technical support for online customers. Drive process improvement, operational optimization, and top-tier service metrics. As a Cloud Support Engineer, you will be responsible for: Delivering reliable B2B customer support via Akamai's Chat/Email for diverse Enterprise and SMB clients. Problem-solving, collaborate internally for quick technical issue resolution, ensuring peak performance on Akamai's Network for customers. Analyzing Akamai Network issues, create proactive solutions, and investigate for improved performance. Adapting communication style for real-time chat , Methodically diagnose and resolve intricate technical challenges, and email support. Balancing priorities effectively, giving utmost importance to urgent matters while maintaining precision in issue resolution. Driving customer success through needs understanding, CDN guidance, and facilitating training. Do what you love To be successful in