Patient Relations Specialist 1

Overview Job Summary The Patient Relations Specialist is responsible for patient collections when the financial responsibility falls on the patient, making financial arrangements and informing patients of all coverage options, such as Government programs or Financial CARE. Ensures reimbursement to Air Methods from patients or other responsible parties and assist patients in understanding their healthcare insurance coverage and any patient liability. Make final determinations on collectability and balances. Essential Functions and Responsibilities include the following: Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys; Complete conference calls and/or transfer calls to the appropriate department, if necessary Review and resolve accounts where the patient is uninsured, there is any residual patient financial responsibility after insurance, and accounts which require additional investigation and special handling; Provide information to patients or other responsible parties about coverage details and payment options; Take payment, if necessary Thoroughly review, document, and resolve patients’ or responsible parties’ communications Accurately perform skip tracing to ensure best contact Work cross-functionally to complete multiple department assignments Assist in remedial training and cross-functional efforts Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent travelin