Credit Specialist 1

Overview Job Summary The Credit Specialist is responsible for the timely process of outstanding overpayments. Facilitate resolution of refunds to efficiently process patients’ and insurance companies’ requests/credits. Essential Functions and Responsibilities include the following: Review, document and resolve accounts in a credit balance status and/or solicited refunds; Process and submit for approval within state, federal, and department guidelines; Research and resolve issues identified via report, email and assigned callback from various departments, when necessary Follow up on open credit balances thoroughly, accurately, and promptly to obtain information required to resolve credit balances; Escalate accounts appropriately to other departments or individuals, for additional information or review Access payor system resources to research and correct claims or initiate a recoupment, when necessary Maintain current knowledge of contracts, fee schedules, policies and procedures relevant to the billing process Report all payor issues to Lead/Supervisor • Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 0% Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods ’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perfor