Program Administrator

Job Description Job Description As an Enterprise Program Administrator, your primary responsibilities will be to work with your assigned customers, service vendors, and others as the need arises, to meet the customer's service requirements. This will include scheduling Preventive Maintenance and repair services, ensuring that service requests are acted on in a timely manner, and responding to customer requests and inquiries. You may also be responsible for recommending vendors, administering procurement functions, and reporting costs. Principal Duties and Responsibilities: Schedule on-site repair for contract, warranty, and trade requests. Schedule all Preventive Maintenance and Compliance Services. Maintain and use accurate coding standards to ensure data accuracy. Has ownership of Support delivery for the assigned customer. Communicate with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their calls. Handles customer feedback and communication. Communicates with and leads schedules with 3rd party service providers. Development of customer relationships, often requiring tact, persuasion and negotiation skills. Directly contact External and Internal Customers of all levels. Initiates partner concern to Support Management of Customer issues. Solves a variety of problems varying in complexity, involving multi-departments. End-to-end service management. Understand service management asset delivery