Customer Service Specialist with Polish

Agentify is an international outsourcing company that has been developing modern solutions in customer service and sales since 2013. Over nearly 13 years of activity, we have evolved from a local startup into a strong international organization. Today, Agentify consists of hundreds of people working both in our modern tech offices and remotely from anywhere in the world. We serve leading global brands, communicate in 5 languages, and help thousands of customers every day. We operate at the intersection of technology and communication, and every team member develops versatile competencies in key areas of modern business. Our main areas of activity and specialization: 🔹 E-commerce & Retail — comprehensive customer service for online stores: from placing orders to coordinating international logistics and return processes. 🔹 Active Sales — working with warm leads, telemarketing, cross-selling, up-selling, and recovering abandoned carts. 🔹 Omnichannel Customer Care — 24/7 customer support and technical assistance. 🔹 Digital Communication — contacting customers without making phone calls via live chats, email, and popular messengers (Viber, Telegram, WhatsApp). 🔹 Modern Telephony and Automation — working with advanced software, professional CRM systems, and AI tools supporting business processes.