Sales Department Supervisor (with Polish Language Proficiency)

We are expanding our team and looking for a supervisor to lead a group of up to 10 operators working with Polish-speaking clients. Your task: build a stable, strong team that processes leads on time and delivers results against key metrics. What you will do: Manage the team: set SMART goals, distribute tasks, monitor execution. Conduct regular 1:1s, maintain team motivation and engagement. Onboard newcomers and support them during adaptation. Monitor the achievement of sales plans, KPIs, and key metrics. Analyze results, identify growth areas, draw up action plans and individual development plans. Conduct micro-trainings, coaching sessions, and development meetings. Monitor the quality of sales and service, correct operator errors. Resolve complex and conflict cases. Create shift schedules and monitor team workload. Prepare regular reports, analyze trends and risks, propose improvements. Interact with related departments. What we expect from you: Fluent Polish [level: B2 / C1 / fluent]. Experience in team management or working as a team lead, mentor, or sales trainer. Experience in sales and understanding of sales techniques and objection handling. Experience working in a dynamic operational environment: fast decisions, large volume of information, prioritization. Experience working with KPIs and metrics, ability to analyze results. Desirable: experience in staff training and adaptation. Constructive feedback skills, understanding of the basics of conflict resolution and emotional intelligence.