Customer Support Specialist

We're seeking an experienced customer support champion to join a department that has a **stellar** internal and external reputation for customer support. Our team provides world-class 24/5 support via Intercom live chat to tens of thousands of digital marketing experts worldwide. We're specifically seeking someone with a strong background in live chat SaaS customer support, preferably with knowledge of digital marketing and/or SEO. If you are high on emotional intelligence, love learning new technology, great at problem-solving, and know exactly how to delight customers at every interaction, we want to hear from you. You'll join a small, tight-knit, and highly committed 13-person team that is passionate about helping customers reach their business goals, and passionate about growing our product. Like our customers, our team is global, and we enjoy a fully remote yet highly connected work environment: The culture is friendly, open, and collaborative, with regular Slack conversations, Zoom meetings, and shared projects. The timezone for this role is business hours in North America (from Eastern Time to Pacific Time).### **Key Responsibilities**- Deliver live chat customer support in a timely manner- Use expert problem-solving ability and resourcefulness to provide our users with the answers they need- Use critical thinking to troubleshoot technical issues- Collaborate with Product and Engineering teams to resolve issues/bugs- Collaborate with Customer Success and Sales teams to