Russian-Speaking Gaming Customer Service

Cross Border Talents is looking for fluent (C2 and higher, written and spoken) speakers of Russian for a new exciting project that could be performed remotely from anywhere in continental Portugal! Contract : Full-time, rotational shifts (40 hrs/week and 8 hrs/day with 1 hour lunch break) About the Role: Join an international leader in interactive entertainment support! Work with a global gaming brand known for award-winning titles, immersive worlds, and passionate player communities. This is a great opportunity for Russian-speaking game enthusiasts who want to build a long-term career in Portugal while supporting players from around the world. Responsibilities: Provide email and chat support to players in Russian, occasionally in English Assist with account access, login issues, and registration Support customers with payment questions, including refunds and transaction clarifications Help restore and update account information such as emails, phone numbers, and security details Handle compromised accounts and in-game character restoration Clarify questions about reward programs, tokens, and pre-paid game cards Manage sensitive customer data with professionalism and accuracy Deliver a positive, helpful, and player-focused service experience Requirements: Mandatory: - Fluency C2 in Russian - English level B2 or higher Valid right to live and work in Portugal (EU/EEA ID or Portuguese residence permit or Certificate of Temporary Protection) Located in continental Portugal or wi