Remote Travel Customer Care Specialist (French & English)

We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken) -speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries. Location: Athens, Greece Work Model: Remote (within Greece only) or Onsite in Athens Start Date: 17 October 2025 Schedule: 09:00-19:00, Monday to Sunday (rotational shifts) Responsibilities Deliver professional customer support in French and English Handle inquiries regarding reservations, cancellations, payments, and account issues Guide customers through online processes and ensure seamless problem resolution Maintain a high level of empathy, professionalism, and efficiency Work towards set performance goals including quality, response time, and customer satisfaction Requirements Fluency in French (C2+) and good command of English (B2 minimum) Strong communication and problem-solving skills Customer-oriented attitude and ability to work in a fast-paced environment Availability to work rotational shifts, Monday to Sunday EU citizenship or valid work permit for Greece Important Considerations-Relocating Candidates: - Flight tickets reimbursement with first salary - Candidates relocating from abroad must arrive in Athens 7 days before the start date