German-Speaking Customer Advisor - Remote from Anywhere in Portugal!

Start Date: December 9, 2024 We are seeking a dedicated German-Speaking Customer Service Specialist to join our client's team and support a prestigious cruise line. If you have a passion for travel, excellent communication skills, and a customer-first mindset, we would love to hear from you. Key Responsibilities: Provide exceptional customer service via phone, email, and chat to assist passengers with inquiries, bookings, and post-sale support. Resolve customer concerns and ensure a seamless travel experience. Collaborate with internal teams to address and solve customer issues promptly. Maintain accurate records of customer interactions and feedback. What Were Looking For: Fluency in German (spoken and written) and B2-level English proficiency. Previous experience in customer service or contact centers (preferred). Experience in sales, tourism, or travel agencies (an advantage). Strong digital skills with a high attention to detail. Ability to effectively communicate and manage multiple tasks. Problem-solving mindset with a customer-focused approach. Schedule: Rotative shifts between Monday and Sunday with two days off per week. Note: Applicants must already reside in Portugal and hold valid work authorization. Originally posted on Himalayas