French-Speaking Customer Support for an Airline Company

We are looking for a skilled and enthusiastic Customer Support Agent to join our client's multicultural team and provide top-notch service to their French-speaking customers. This role involves addressing customer inquiries, resolving issues, and ensuring a seamless travel experience. Key Responsibilities: - Handle customer inquiries via phone, email, and chat in French. - Offer detailed information regarding flight schedules, bookings, and travel services. - Assist customers with booking changes, cancellations, and other related requests. - Resolve customer concerns promptly and effectively. - Document customer interactions and service activities accurately. - Work closely with team members to enhance customer satisfaction. Working Hours: Monday to Friday, 10:00 - 19:00 Requirements: - Fluent in French (C1 and higher, both written and spoken) and at least B2 in English (spoken and written) Valid residence permit for Romania or a EU member state residency Strong communication and interpersonal skills. Prior experience in a customer support role is advantageous. - Excellent problem-solving skills. Ability to thrive in a fast-paced work environment. Competent in using computer systems and software applications. What is on the Offer: - Competitive remuneration and benefits. A vibrant and international work environment. - Opportunities for professional growth and development. - Supportive colleagues and a positive workplace atmosphere. Originally posted on Himalayas