Healthcare Customer Service Representative

As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests. In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our Advanced Psychiatry Associates portal. Hiring for multiple positions! Location 100% Remote Hourly Rate - $23.50/hr - $26.50/hr + Monthly Bonus Incentive opportunity Training & Nesting Period 4 to 6 Weeks Training & Nesting Hours Monday Friday 9:00am 5:30pm EST Available Shift After Training & Nesting: Monday - Friday, 11:30AM - 8:00PM EST This role is for you if: You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests. You have strong attention to detail. You can comply with all company policies, including HIPAA/PHI. You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives. You are fun to work with! We are looking for team members who bring joy to the work they do. Qualifications: High School Diploma or GED. Minimum 2 years Customer Service experience in a call center environment. Minimum 1 year of experience working in t