Accounts Receivable Support Specialist

Job Description The Accounts Receivable (AR) Support Specialist provides front line service and support to both internal and external customers. The AR Support Specialist seeks to improve customer service performance, reduce response time, and enable AR Specialist to focus on collection activities. The AR Support Specialist will also support Credit Department infrastructure needs and provide assistance to Management. The AR Support Specialist role is considered an entry level position within the department, providing a talent pool and career growth potential. The results of effective performance will be maximizing sales opportunities for the Company and minimizing credit losses by maintaining constant open lines of communication between customers, sales, and the Credit Department. This position is part of a Remote work arrangement that requires working Eastern Time Zone hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Demonstrate a thorough knowledge of company businesses including Strategic and National accounts, in-store professional accounts, government, and various fleet accounts Meet daily productivity goals managing incoming phone calls, chat, and email correspondence (Cases). Daily process and release of credit hold based upon receipt of funds or customer payment commitments; resolve customer claims and disputed items Process credit applications, including contacting credit references and setting credit limits within aut