Bilingual Customer Support Specialist (Spanish English)

AdNet/AccountNet, Inc. is a WOSB, MBE, and WBE-owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts. Bilingual Customer Support Specialist (Spanish/English) Required Position Title: Bilingual Customer Support Specialist (Spanish/English) Pay Rate: $18.25 per hour Location: Remote - Candidates must reside within the contiguous United States Schedule: Monday through Friday Hours: 40 hours per week No weekends required About the Role We are seeking a Bilingual Customer Support Specialist (Spanish/English) to provide exceptional customer service and support callers experiencing complex situations, including potential fraud-related concerns. The ideal candidate is a strong communicator who can confidently assist customers in both English and Spanish while maintaining professionalism, empathy, and accuracy. Qualifications High School Diploma or GED required; some college coursework or degree preferred. Fluent in both Spanish and English , including verbal and written communication. Minimum of 1 year of customer service or customer support experience. Experience handling escalated or complex customer situations preferred. Ability to successfully pass a criminal background check. Ability to work from home with a dedicated, distraction-free workspace. Strong computer skills and the ability to navigate multiple systems while assisting customers. Flexibility