Global Customer Experience Director

Welcome diversity and apply as you are! At Adisseo , we cherish the value of diversity whatever it may be. The Customer Experience Director is responsible for the overall strategy and implementation of the entire customer journey, from initial awareness to post-purchase support. Their main objective is to ensure every touchpoint is seamless, enjoyable, and meets or exceeds customer expectations, thereby driving measurable satisfaction and long-term loyalty. Key Responsibilities: Set and drive the customer experience vision and strategy: Design and orchestrate a cohesive strategy to create an intuitive, high-quality end-to-end customer expe-rience across all channels, fostering customer engagement through ongoing, ac-tive relationships and interactions with the Adisseo brand, encouraging acquisition and retention. Lead a team of professionals and inspire cross-functional teams in service of the Adisseo brand and solutions, collaborating with various departments (Global and regional marketing colleagues, sales, SBUs, IT, Commercial Excellence) to align all efforts towards a single, consistent customer-centric vision. Sales enablement: Lead the development of the Adisseo Global Sales & Marketing team’s competencies, through the necessary tools, resources, training and commu-nication, including the roll-out of a Sales Enablement platform and driving the exe-cution of Sales and Marketing Academy programmes, in collaboration with the HR/L&D and GTSS functions Customer Engag