Professional Customer Development Manager (IT Services, 80-100%, Remote-First)

Adfinis is an international IT services company headquartered in Switzerland, currently employing around 150 people worldwide. As open-source specialists, we have been driving digital transformation through open standards and technologies for over 25 years, shaping a world of innovative, sustainable, and resilient IT solutions based on reliable open-source technology. Our Swiss sales team, consisting of about 10 people, ensures our successful representation with open-source services and partner products in the DACH region, offering our clients a consultative sales approach based on trust and partnership. Tasks: To strengthen our team, we are looking for a Professional Customer Development Manager. In this role, you will act as the central point of contact, guiding the entire customer lifecycle from initial qualification to sustainable revenue expansion. Your Tasks: Generate new leads through targeted research and prospecting activities. Qualify, negotiate, and close deals up to CHF 200,000. Support clients with complex requests promptly and effectively. Build and maintain customer relationships through regular exchanges. Anticipate and leverage upsell and cross-selling opportunities. Develop and implement targeted customer retention measures. Inform internal stakeholders about customer needs. Develop roadmaps for A-accounts. Manage sales data and customer feedback.