Sr Customer Success Manager

Senior Customer Success Manager, ACI Speedpay Government & Insurance Segments At ACI, we envision what's ahead, energize each other, empower our people, elevate the conversation and excel at what we do. For a Senior CSM at Speedpay, that means turning trust into growth, seeing risk before the client says it out loud, and owning outcomes like they're your own. We've spent the last few years moving Customer Success from reactive account management to a strategic retention & growth engine. The strategy's proven. We're looking for a Customer Success Leader who wants to help build that. What you'll own A strategic book of business. You'll own retention, revenue growth & forecast predictability for a group of high-value biller clients in government & insurance Executive relationships. You'll build relationships with executive sponsors at more than one level. One friendly contact isn't coverage. You'll know the client's strategic agenda well enough to shape it. Growth. You'll run conversation-led business reviews where the client talks more than we do. You'll measure value in their numbers & end every review with a next commercial step. You'll also partner closely with Sales on expansion. Renewals & commercial negotiations. You'll run complex, high-value renewals with clear close plans. You'll also protect pricing and drive to commercial success for all stakeholders. Internal advocacy. You won't lose a client without a fact-based fight. You'll push through in