CRM Systems Lead

THE ROLE We are seeking an exceptional CRM Systems Lead to join our Corporate Shared Services team, an Accredited Labs company. This is a unique opportunity to be part of a fast-growing, multi-location organization and have a direct impact on how more than 20 branches communicate with and serve customers — by building our HubSpot Service Hub environment from the ground up and then owning it. The ideal candidate has 3+ years of hands-on HubSpot administration experience (not end-user experience), is comfortable writing and debugging code to extend HubSpot beyond its native functionality, and is senior enough to hold an outside agency partner accountable for scope, quality, and delivery. This position is fully remote and can be based anywhere in the United States. As our CRM Systems Lead, you will construct HubSpot Service Hub as the system of record for customer communication across our branch network, then own it end to end — administration, workflow automation, integrations, and customer data governance. This role is pivotal to giving branch staff one reliable system to serve customers, and giving the business a trustworthy, unified view of the customer relationship as we continue to grow. DAY TO DAY RESPONSIBILITIES Own day-to-day system administration — users, seats, permissions, properties, and pipelines — and serve as first-line support for branch staff. Design and build workflows using native HubSpot automation, extending functionality with custom-coded actions and webh