Technical Support Engineer

ABOUT THE ROLE Accela ’s Technical Support Team is the primary point of contact for our customers' inquiries regarding the use and support of Accela ’s industry-leading solutions. Our work is impactful we support the building of communities, help grow businesses, and protect citizens. We value and respect our team members, ensuring their success by providing the knowledge and resources needed to resolve complex problems. Additionally, our support team builds strong, lasting relationships with customers by understanding their needs and concerns. Join us as we lead the way in delivering a world-class, effortless support experience. Ideal candidates for the Technical Support Engineer role at Accela thrive in an energetic, fast-paced environment. If you enjoy solving logic puzzles or love using technology to tackle real-world problems like organizing sports tournaments or planning long road trips with multiple vehicles we believe you have the right skills for this role. If you excel at troubleshooting unique and complex errors, this could be your dream job. Our team loves to learn new things, solve problems, and take on the challenge of navigating technical issues. Troubleshooting, researching, documenting solutions, and providing exceptional support are all part of the experience. SPECIFIC RESPONSIBILITIES Serve as the first point of contact for customer inquiries via cases or phone channels. Troubleshoot configuration, workflow, scripting, integration, and performance issues. R