Customer Service Advisor

We are hiring a Customer Service Advisor Xyla (part of Acacium Group ) Remote UK, or Leeds based Fixed Term contract ending 16th April 2027 | Full time hours £24,785 per annum We are hiring a Customer Service Advisorto joinXyla's mental health support teamwho provide neurodevelopmental services to support the NHS and local authorities across the UK. In this role you willsupport individuals and families accessing neurodevelopmental services, guiding them from initial enquiry through to assessment booking while delivering an outstanding patient experience. In this role, you will: Be the first point of contact for patients enquiring about ADHD and Autism assessments. Conduct screening calls and support patients through the booking process. Coordinate appointments and liaise with clinicians and internal teams. Maintain accurate records while delivering excellent customer service. What we’re looking for: Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. Excellent communication and stakeholder management skills. High attention to detail. Experience in a customer service driven environment. Your Benefits Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing. Time to recharge: Enjoy 25 days’ annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service. Flexible bene