Customer Success Agent

We are looking for a Customer Success Agent with great energy and strong social skills who wants to work in an entrepreneurial, fast-paced company. We are growing fast, and you will too! As a Customer Success Agent at Abundo, you will work to ensure that Abundo's members are happy and satisfied by receiving and resolving inquiries and issues via chat, email, and phone. We value our relationship with our members above all else. We think you will notice this quickly; our members are satisfied! In fact, so satisfied that our Net Promoter Score, the standardized method for measuring customer satisfaction, is over 70, which is several times above the industry standard. Naturally, we want to keep our members just as happy—and you play a vital role in that! Your responsibilities will include, for example: Helping customers start and end memberships, finding solutions to help a customer continue their membership, and answering any questions that arise. Who are we looking for? We believe you are talkative, articulate, and love connecting with new people. You always leave a great impression and love not just providing good service, but exceeding expectations. You are fluent in both Swedish and English. You might be a student looking for a part-time job and/or have previous experience working in a reception, retail store, or in customer service elsewhere. You can work completely flexibly from locations and times that suit you—meaning all you need is a computer. Start: As soon as possible.