Senior Salesforce Administrator

We are looking for a Senior Salesforce Administrator to work on a long-term project for one of our clients, the leading independent provider of elevator maintenance, repair, and modernization services. Our client has brought together the industry’s finest technicians to maintain over a thousand elevators and escalators across 58 markets in 24 states. Location:Only LATAM - 100% Remote. Working hours are based on the US Central or Eastern Time Zone. About Us: Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency. Key Responsibilities: Use various techniques to gather business needs from stakeholders, e.g., focus groups, observation, prototyping. Define and construct user stories in the proper format, and outline the work you need to complete to meet the overall business requirement. Understand and create a variety of business process maps to engage end-users and validate business requirements. Examples include UPN (universal process notation), ERD (entity relationship diagrams), value stream maps, and SIPOC (supplier, inputs, process, outputs, and customers) Responsible for multiple types of documentation throughout the project lifecycle including stakeholder analysis, current state a