Associate Director, External HUB Programs

Purpose: Provides oversight for OneHUB External Hub vendors who support AbbVie ’s Access and Affordability programs, engaging closely across OneHUB and AbbVie Patient Services. Responsible for performance management, operational excellence, and continuous improvement across multiple external hub partners. Manages day-to-day vendor oversight – including ensuring all vendors meet or exceed service level agreements (SLAs), quality standards, compliance requirements, and evolving business needs. Partners closely with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution. Proactively identifies cross-vendor performance enhancement opportunities to optimize patient experience, efficiency, and overall program effectiveness. Operates with strong business acumen and disciplined governance to ensure operational rigor, financial stewardship, and sustainable performance. Responsibilities: External Hub Vendor Governance & Performance Oversight Oversee external hub vendor performance across multiple partners. Ensure adherence to contractual obligations, SLAs, KPIs, quality standards, and compliance requirements. Support the development and maintenance governance frameworks, reporting structures, and performance review cadence. Conducts business reviews with external hub vendors Identify performance gaps and direct corrective action plans with clear accountability and measurable outcomes. Financial & Risk Oversight Monitor vendor