Principal Customer Success Manager - REMOTE

Training will be conducted virtually from your home. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Act as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally Responsible for managing the day - to - day operational functions of multiple customers in the areas of Implementation / onboarding new customers, escalated member / client concerns, benefit design setup and changes, product / program implementation and other service delivery projects to ensure operational quality and client satisfaction Work closely with Account Executives to build relationships and fully represent client(s) internally and also represent to the client(s), consultants, brokers and all external entities Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve Prioritize multiple tasks in a fast paced complex environment We welcome an investigative personality who is interested in finding answers May require travel nationally up to 25% You'll be rewarded and recognized for your performance in an environment that will challenge y