Operations Support Analyst - Digital & Delivery

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience. This role serves as the primary support partner for the Zone Digital Managers (ZDMs), Zone Delivery Managers, and Help Center teams, helping drive operational consistency and execution across the business. The position owns the creation, maintenance, and governance of job aids and operational documentation to ensure teams have accurate and up-to-date resources. Key responsibilities include managing store onboarding processes, tracking implementation milestones, and supporting field readiness for new programs and initiatives. The role also provides reporting and performance analytics, while leading corporate communications to ensure timely, clear, and consistent messaging across stakeholders. KEY DUTIES AND RESPONSIBILITES: Job Aid & Corporate Communication Management Key Stakeholder relationship management Reporting and KPI management Help Center performance & executive level reporting Identify and prioritize opportunities across the Delivery, Digital and Help Center Business Units EDUCATION AND E