Customer Support Specialist

An exciting opportunity to join one of the world’s most successful EdTech companies. What you will love about this role: At 3P Learning , our award-winning products, Mathletics, Reading Eggs, Mathseeds and Writing Legends, reach millions of students and educators across the globe. Behind every school using them is a Customer Support team making sure teachers can get the most from our products. As our Customer Support Specialist, you’ll be the first point of contact for New Zealand schools, delivering quick, friendly and effective resolution of enquiries by phone, email, chat and helpdesk. You’ll also work alongside our APAC Customer Support team, helping with tickets from across the region and contributing to continuous improvement across our global team. This is a full-time, remote role based in New Zealand, with working hours aligned to New Zealand business hours and no requirement to travel or work from an office. Reporting to the Customer Support Team Lead you’ll work closely with the APAC Customer Support team, Technical Support and our Sales teams. What you will do: Be the primary contact for New Zealand schools, responding to enquiries by phone, email, chat and helpdesk with a professional, friendly and solution-focused approach. Troubleshoot and resolve customer issues efficiently, using our tools, documentation and product knowledge to deliver accurate resolutions or guidance. Monitor and manage the support ticket queue, prioritising cases by urgency and impact to ke