Customer Service Representative - Full Time

Department: Customer Support Location: Remote Reports to: Director of Operations SUMMARY We are looking for a dedicated and empathetic Customer Support Representative with a strong proficiency in American Sign Language (ASL) to join our team. The ideal candidate will have a passion for helping others and a commitment to delivering exceptional customer service. You will play a crucial role in assisting our Deaf and Hard of Hearing callers through video calls, ensuring they receive the highest quality support. Candidates must have an ASL Proficiency Interview (ASLPI) rating of 3 or higher, or successfully pass equivalent screening by our Quality Assurance Manager. You will be trained in how to provide customer support solutions to callers and use that training and your soft skills in customer service to address and solve customer service calls. ESSENTIAL FUNCTIONS Customer Support: Provide prompt, professional, and empathetic customer support via video calls using American Sign Language, live chat and email in written English to callers/clients of 360 Direct Video customers Assist customers with troubleshooting, resolving issues, and answering questions about our products and services. Escalate complex issues to higher-level support or technical teams as needed while ensuring the client feels supported throughout the process. Client Education & Assistance: Educate clients on the use of our products, especially focusing on the features that cater to the Deaf and Hard of Hear